Return & Exchange
All exchange and return requests must be submitted within 7 days from the date you receive your shipment. The item must be in its original condition — unworn and unwashed — with the size tag attached. To submit a request, fill out our .
Exchange
• One exchange per shipment.
• Exchange shipping costs are covered by the customer.
• The item must be unworn, unwashed, and in its original condition with all tags attached.
Return & Refund
• Return requests are accepted within 7 days of delivery.
• Return shipping costs are covered by the customer.
• Refunds are issued via InstaPay within 2 business days after we receive the returned item and confirm its condition.
Defective, Damaged, or Incorrect Items
• If you receive a defective, damaged, or incorrect item, we provide a free exchange or full refund with no shipping fees, valid for 7 days from the date of delivery.
General Rules
• Each shipment allows one process only — either a return or an exchange.
• If the shipment contains more than one item, both a return and an exchange may be processed.
• Any item damaged by the customer or missing its tag is not eligible for return or exchange.
• No requests will be accepted after 7 days.
Have a question? Message us on WhatsApp — we're happy to help.