Return & Exchange
Return & Exchange
All exchange and return requests must be submitted within 7 days from the date of receipt of the shipment. The item must be in its original condition with the size tag attached. To submit a request, fill out our .
Exchange
- Free of charge within 7 days of delivery.
- One exchange per shipment.
- The item must be unworn, unwashed, and in its original condition with all tags attached.
Return & Refund
- Return requests are accepted within 7 days of delivery.
- Your first return is completely free.
- For any additional returns, the customer bears the shipping cost.
- Refunds are issued via InstaPay within 2 business days after receiving the returned item and confirming its condition.
Defective, Damaged, or Incorrect Items
- If you receive a defective, damaged, or incorrect item, we provide a free exchange or full refund with no shipping fees, valid for 7 days from the date of delivery.
Start your request.
General Rules
- Each shipment is allowed one process only — either a return or an exchange.
- If the shipment contains more than one item, both a return and an exchange may be processed.
- Any item that is damaged by the customer or missing its tag will not be eligible for return or exchange.
- No requests will be accepted after 7 days.